Vacancies

Customer Contact Analyst

The Customer Contact Team within Customer and Communications Function is responsible for ensuring that all customer contact processes (post-connection) are developed and delivered appropriately and efficiently. Reporting to the Customer Contact Manager, the Customer Contact Analyst is responsible for assisting the Customer Contact Manager in defining, improving and implementing processes to manage the contact centre CSRs to support customers and the business to deliver on its objectives. A key function of the role is to establish structured and robust process for training updates and process improvements to deliver an optimum customer experience.

• Ref No. GNI173
• Cork/Dublin

Wholesale Market Analyst

The Regulatory function within Gas Networks Ireland is responsible for the delivery of Market Operations, Market Development, implementation of EU Energy Market Regulations and Directives and both EU and Irish policy initiatives, as well as the strategy to deal with ongoing Regulatory compliance.

Reporting to the Wholesale Market Manager, this position will involve the delivery of key business reports and market analyses to support internal and market facing business processes in accordance with the relevant regulatory obligations, contractual framework and appropriate gas industry standards.

• Ref No. GNI168
• Cork/Dublin

Pipeline Protection Engineer

The Health, Safety and Quality (HSQ) function at Gas Networks Ireland is responsible for providing governance, assurance and oversight in relation to health and safety, quality management and regulatory compliance across the organisation. HSQ also manages the coordination of third-party development enquiries to support the safe operation and protection of the gas network.
Reporting to the Senior Pipeline Safety Engineer, the Pipeline Protection Engineer plays a key role in protecting Gas Networks Ireland's transmission pipelines and strategic distribution mains by managing relationships with developers, contractors, local authorities and other external stakeholders. The role serves as the primary day-to-day point of contact for third-party enquiries and development activities in the vicinity of these critical assets, ensuring that risks are appropriately assessed and managed.

Working closely with internal stakeholders, the successful candidate will provide technical guidance and support on development proposals, facilitate effective stakeholder engagement, and contribute to the continuous improvement of pipeline protection processes and controls. The role will also support the development and implementation of Process Safety initiatives across the business, assisting the Senior Pipeline Safety Engineer in driving improvements.
A proactive and collaborative approach to health and safety is essential, with a strong focus on influencing, coaching and supporting colleagues and external stakeholders while promoting a positive and sustainable safety culture throughout the organisation.

• Ref No. GNI166
• Cork/Dublin