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Gas Networks Ireland privacy and cookie policies

Please click here to scroll directly to our cookie policy below.

Privacy policy

Gas Networks Ireland  is the business division of Ervia which is responsible for the construction, operation and maintenance of the transmission and distribution networks used to transport natural gas.

Gas Networks Ireland has created this privacy policy in order to demonstrate our firm commitment to privacy. The following (along with our data protection notice) discloses our information gathering and dissemination practices for this website: www.gasnetworks.ie (the “site”)

By using this site and services, you signify acceptance of the privacy policy.  If you do not agree with or you are not comfortable with any aspect of the privacy policy, your only remedy is to discontinue use of the site.  We reserve the right to modify this privacy policy at any time.  Your continued use of any portion of the Site following notification or posting of such changes will constitute your acceptance of those changes.

Information generally

This site logs IP addresses, browser types and length of user sessions for administration purposes. We use your IP address to help diagnose problems with our server, to administer our site and to help improve the quality of service available on this site. Your IP address is used to gather broad demographic information. We do not link IP addresses to anything personally identifiable. This means that a user's session will be tracked, but the user will be anonymous. See also our Cookie Policy below.

Information relating to you

If you fill out a form on this website requesting information from or providing information or feedback to Gas Networks Ireland, we ask that you provide, amongst other things, your name, an email address and your postal address.  Information that we may collect from you online includes details that you provide to us via "Web-A-Read" which is an online service for customers to enter their meter reading through this site if they have missed the meter reader.  From time to time we may request from you personal information for the purpose of conducting user surveys, competitions or similar short-term initiatives. The type of information Gas Networks Ireland collects is clearly set out on the applicable online forms on this Site. We require these details to better understand the needs of visitors to this site, in order to provide any requested information promptly and to provide to you the services requested.  Unless you request us not to do so you agree that we can provide you with information regarding the products and services that Gas Networks Ireland may provide from time to time (together, the “purposes”).

The following applies to any information you provide to Gas Networks Ireland:

  • you authorise Gas Networks Ireland to use, store, process and disclose such information to the extent necessary to fulfil the purposes;
  • you will ensure that the information you provide is accurate and complete.
  • Gas Networks Ireland will not release any of the information you provide to third parties except as set out in this privacy policy, the cookie policy (see below) and our data protection notice

 If you do not wish to contacted by e-mail or text message with information about products, services, survey’s, competitions or other initiatives you can exercise your right of Opt-Out - see data protection notice

If you want your personal information to be removed from our files, please e-mail us at networksinfo@gasnetworks.ie.

Access to information

You have the right to request a copy of the information held by us about you.  We may charge a fee for this which will not exceed €6.35.  You also have the right to access your data, have changed any inaccuracies in the details we hold about you, the right to object to the use of your data and the right to block any specific uses of your data, by means of a request in writing to Data Protection Officer, Gas Networks Ireland, Gasworks Road, Cork, T12 RX96 or networksinfo@gasnetworks.ie. In order to protect your privacy, you may also be asked to provide suitable proof of identification.

Links

This site may provide links to other websites. Privacy policies on such websites may differ from that on this site, and we advise that you review the other websites’ policies before providing personal information. While every care has been taken to ensure the high quality and standard of websites to which we link, Gas Networks Ireland takes no responsibility for the content of those websites and is not responsible for their data protection policies.

Security

Gas Networks Ireland has taken all commercially reasonable steps to ensure the security of your communications with this website. Information held by this website is stored on password-protected machines, behind a firewall and not accessible to the general public via the internet. However, the confidentiality or privacy of data passing over the internet or by email cannot be guaranteed.

Cookie policy

What are cookies and how do we use them?

A cookie is a small piece of data sent from a website and stored in your web browser while you are browsing a website. There are four different types of cookies that we may use on our websites.

Strictly necessary cookies

Strictly necessary cookies are essential in order to enable you to navigate around our websites and use its features. Without these cookies, we would be unable to provide certain features.

Here are some examples of how these cookies may be used:

  • Enable you to login to your online account to view your online bill.
  • To pay your bill securely online.

Functionality cookies

Functionality cookies allow our websites to remember choices you have made and help to provide an enhanced, more personal experience on our websites.

Here are some examples of how these cookies may be used:

  • Facilitate login to our websites via Facebook Connect.
  • Allow a visitor to watch a video.
  • Enable a visitor to add comments to a forum.
  • Allow a visitor to share content on our websites on social networks.

Performance cookies

Performance cookies help us improve our websites and online services. These cookies gather information about how our sites are used, including which pages visitors go to most often. These cookies are anonymous - they don't collect information that identifies a visitor.

They also allow us to test new pages and evaluate their effectiveness, making sure we deliver the most relevant information to you and helping us to improve your experience on our websites.

Here are some examples of how these cookies may be used:

  • Set video streaming speeds that are compatible with your browser.
  • Provide statistics on website usage.
  • Help us improve the website by identifying patterns and errors.

Advertising cookies

Advertising cookies are used to help compile web statistics on an advertising campaign. They can also be used to deliver more relevant advertisements. These cookies are anonymous - they don't collect information that identifies a visitor.

Here are some examples of how these cookies may be used:

  • Help measure the effectiveness of an advertising campaign.
  • Limit the number of times you see an advertisement.

A guide to behavioural advertising and online privacy has been compiled by the internet advertising industry and can be found at www.youronlinechoices.eu

Which Cookies do we use on this Website?

The following are the cookies we use on our Website:

Name of cookie

Type of cookie

Reason for use

Google analytics

Google analytics is a free targeting cookie service offered by Google that generates detailed statistics about the visitors to a website.          

We use it to track how users navigate through our website e.g. what pages are performing well/badly, what browsers perform best, the average time a person spends on our website etc.

ASP.NET_Sessionid

Functionality cookie

This cookie contains the user's session ID and the cookie will expire at the end of the session (when you close your browser). This cookie does not store personal data about you.

Flash cookie

Local Shared Object (LSO)

This cookie is used for Flash media such as Flash animation which we use on our website. 

How to manage your cookies:

If you no longer wish to receive cookies, you can always disable cookies through your browser settings; the Help function within your browser should tell you how. You can also find out how to do this for your particular browser by visiting www.allaboutcookies.org

You can set your browser to notify you when cookies are active, or you may choose not to accept cookies at all. In additional, you can delete cookies that have already been set.

Gas Networks Ireland will assume that you agree to the placement of cookies on your device unless you specifically choose not to receive our cookies, in which case we cannot guarantee that your experience will be as fulfilling as it would otherwise be.

Gas Networks Ireland uses Google analytics to collect information about how visitors use our websites. The cookies used by this product collect information in an anonymous form. If you wish to opt out of being tracked by Google analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Revisions to privacy policy & cookie policy

Gas Networks Ireland may revise the privacy policy and cookie policy from time to time. Changes to the privacy policy and cookie policy will be posted here so you should periodically check this page to review the most recent policy.

If you have any questions about this privacy policy or the cookie policy, the practices of this Site, or your dealings with this site, you can contact: Gas Networks Ireland, Gasworks Road, Cork, T12 RX96 Tel. 353 21 4534000 or networksinfo@gasnetworks.ie

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