Key Customer Manager

Gas Networks Ireland operates and maintains Ireland’s €2.7bn, 14,664km national gas network, which is considered one of the safest and most modern renewables-ready gas networks in the world.

Over 720,000 Irish homes and businesses trust Ireland’s gas network to provide efficient and reliable energy to meet their heating, cooking, manufacturing and transport needs.

The gas network is the cornerstone of Ireland’s energy system, securely supplying more than 30% of Ireland’s total energy, including 40% of all heating and almost 50% of the country’s electricity generation.

By working to replace natural gas with renewable gases, such as biomethane and green hydrogen, and complementing intermittent renewable electricity, Gas Networks Ireland is supporting Ireland’s journey to a cleaner energy future.

The Role:

Reporting to the Customer Solutions Manager, the Key Customer Manager will be responsible for the delivery of Customer Solutions capabilities. This will include working within the Customer Team and with cross-functional groups to deliver a customer facing capacity that will assist and advise priority customers, incorporating industry and sector expertise on the application of energy efficiency and renewable gas solutions to support customers to be more energy efficient and to decarbonise.

Duties and Responsibilities:

  • Deliver the Customer Solutions capability to large energy users in hard to abate sectors.
  • Profile and understand customer value as a means to target priority customers, capturing their activities, engaging and messaging on an ongoing basis.​
  • Incorporate industry sector expertise on the application of renewable gases, equipment and other measures to support customers to decarbonise and be more energy efficient.
  • Fulfill a trusted advisor role with existing customers, bringing industry level insights of value to daily metered, large daily metered and multi-site customers.
  • Establish an ongoing programme of sector specific engagement to build and manage relationships as these factors evolve overtime.
  • Conduct regular business reviews to assess customer needs, address concerns, and provide solutions that meet their objectives.
  • Stay updated on industry trends and market conditions to proactively identify potential threats and opportunities.
  • Manage a portfolio of large energy users, providing a high level of expertise ensuring delivery of timebound customer solutions capabilities to support priority customers to be more energy efficient and to decarbonise.
  • Prepare and present reports on account performance, capacity, commodity & revenue forecasts and market insights to internal stakeholders.
  • Identify customer requirements to deliver solutions and recognise customer ecosystems to influence and advocate key 3rd party stakeholders.
  • Take end-to-end ownership for delivering key customer tasks by working with internal cross functional teams within GNI.
  • Identify further expertise (if any) required within GNI to support customers now and in the future.
  • Produce tailored cost benefit analyses of using natural and renewable gas into the future.
  • Work with customers to identify their paths to sustainable energy use.
  • Develop commercial renewable gas offerings to support customer transitions to low and zero carbon operations, in collaboration with Business Development, Regulations and Operations.
  • Meet and exceed targets & objectives and display competences to perform to the highest standard, all with the customer at the heart of everything you achieve.

Knowledge, Skills and Experience:

  • Third level degree in engineering, science or equivalent qualification and a minimum of 10 years sales and/or customer services experience, preferably with an energy or technical background.
  • Excellent technical competence, knowledge of emerging technologies and an understanding of wider energy market developments.
  • Excellent relationship-building skills including developing and maintaining relationships with priority customers in the energy market.  
  • Excellent business writing skills coupled with influencing and negotiation skills will be a key requirement within the role.
  • Extensive knowledge in building and maintaining relationships internally within an organisation with a significant ability to collaborate across multiple cross functional departments.
  • Target driven with strong project delivery focus, a track record of meeting and exceeding targets and objectives, taking overall responsibility (ownership) for the delivery of customer tasks on time and within budget.
  • Ability to translate strategic priorities into operational reality, demonstrating strong decision-making skills.
  • Driver of high standards for individual, team and organisational accomplishment and delivering desired results
  • A full clean drivers licence.

Applications, including current Curriculum Vitae, should be emailed to the following address stating the job title and reference number in the subject line of your email:

The closing date for receipt of applications for this vacancy is the

24th of May 2024.

Please note that applications submitted after this closing date will not be accepted.

Gas Networks Ireland is an equal opportunities employer
We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.