Commercial Customers

The Commission for Regulation of Utilities decided on the 25 September 2007 that a direct contractual relationship should exist between transporter and the end user at Large Daily Metered (LDM) and Daily Metered (DM) sites.

Emergency Contact Details

If you are an LDM or DM end user, you or an authorised representative must be contactable 24 hours a day in the event of an emergency.

The NGEM requires that natural gas users supply emergency contact details to help us contact you in an emergency, please submit your contact details below. (The information you provide will only be used if a gas supply emergency or when a potential gas supply emergency is called)

You can update your emergency contact details by submitting the form on the Emergency Contact Details page.

Contact us

Telephone Lo Call: 1850 211 573
Email us at

Additional information: