Level 3 restrictions
In line with the Government’s Plan for Living with COVID-19 and the reduction of public health restrictions, Gas Networks Ireland continues to temporarily limit some of its activities throughout the country.
The restrictions will not however impact the continued safe operation of the gas network, gas emergency work or essential support for vulnerable customers.
Whilst we will continue to read outdoor meters, all indoor meter reading continues to be suspended. Works requiring entry into occupied properties, such as meter unlocks and meter exchanges also continue, however due to the restrictions some appointments may need to be rescheduled and we will contact the customers in question.
All of Gas Networks Ireland’s construction and maintenance works will continue with COVID-19 safety measures in place. Some non-essential activities involving larger numbers of personnel may be deferred, however it is anticipated that these will not have any impact on customers.
New customers can continue to complete the online connection process at www.gasnetworks.ie or by contacting our dedicated call centre on 1800 50 40 60. However, please note that new enquiries that require a staff member to enter an occupied premises will not be progressed until restrictions are lifted.
Gas Networks Ireland’s Head of Commercial and Corporate Affairs, Ian O’Flynn, said:
"These restrictions will not impact on customers’ gas supply, network safety, or our ability to respond to emergencies. We would like to thank customers for their patience at this time and we will resume all activities once the government guidelines allow.”
“The health and safety of our staff and customers remains our primary concern and we hope that everyone stays safe and in good health during these difficult times.”
Gas Networks Ireland is advising customers who would like to submit a meter reading to do so online at www.gasnetworks.ie/meter or by phoning its Dial-A-Read line on 1800 427 732.
Gas Networks Ireland emergency services continue to operate as normal. If you smell gas at home or on the street, please call 1800 20 50 50 immediately.
To view Gas Networks Ireland plan for living with Covid-19: https://www.gasnetworks.ie/home/covid19/response-plan/