Covid-19: Important information

What information are you looking for?

As the operator of Ireland’s gas network, we want to reassure you that your gas supply is secure and you can continue to use gas as you always have.

Ireland’s gas network is one of the most modern and safe gas networks in the world, and irrespective of which energy provider you use, gas supply will continue in the weeks and months ahead.

We have robust and tested procedures in place to maintain security of gas supply to our customers and to ensure that staff and customer welfare is protected.

Emergency Services and Customer Services for the elderly and vulnerable

Emergency services

There is no change at all to our emergency services. 
If you smell gas please call our emergency line on 1800 20 50 50.
In the event of issues connecting to 1800 numbers please ring 01 920 5050.

Customer services for the elderly and vulnerable

Our Customer Care team remain available to help you on 1800 464 464.
In the event of issues connecting to 1800 numbers please ring 066 971 4088.

If you have a general enquiry, you can contact us below. Alternatively, you can visit our FAQ page where you may find the answers you are looking for.

Contact us

Level 5 restrictions

In line with the Government’s Plan for Living with COVID-19 and the restrictions put in place to safeguard public health, Gas Networks Ireland continues to temporarily limit some of its activities throughout the country.

The restrictions will not however impact the continued safe operation of the gas network, gas emergency work or essential support for vulnerable customers.

For more information, please click here.

Submit your meter reading online

Whilst we will continue to read outdoor meters, all indoor meter reading continues to be suspended. Works requiring entry into occupied properties, such as meter unlocks and meter exchanges also continue where essential, however due to the restrictions some appointments may need to be rescheduled and we will contact the customers in question.

We want to make things easier for you. Submit your meter reading online via the link below or by calling our dedicated Dial-A-Read line on 1800 427 732.

Submit your meter reading online

You can keep up-to-date with our latest media releases here.

Media releases

Gas Pay As You Go customers

You can top up your credit in any shop displaying the Payzone, An Post or PostPoint sign*.

Credit cannot be bought over the phone or online. We recommend keeping your gas meter topped up given the current situation.

Please note your Pay As You Go gas card can be topped up by another person on your behalf, once they have access to it.

Our video below will guide you through the process of adding credit to your meter. You can also find more information on our Pay As You Go meter page.

*Please check your local outlet is still operating as normal before travelling.

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