Covid-19: Important information
What information are you looking for?
As the operator of Ireland’s gas network, we want to reassure you that your gas supply is secure and you can continue to use gas as you always have.
Ireland’s gas network is one of the most modern and safe gas networks in the world, and irrespective of which energy provider you use, gas supply will continue in the weeks and months ahead.
We have robust and tested procedures in place to maintain security of gas supply to our customers and to ensure that staff and customer welfare is protected.
Emergency Services and Customer Services for the elderly and vulnerable
Emergency services
There is no change at all to our emergency services.
If you smell gas please call our emergency line on 1850 20 50 50.
In the event of issues connecting to 1850 numbers please ring 01 920 5050.
Customer services for the elderly and vulnerable
Our Customer Care team remain available to help you on 1850 200 694.
In the event of issues connecting to 1850 numbers please ring 066 971 4088.
If you have a general enquiry, you can contact us below. Alternatively, you can visit our FAQ page where you may find the answers you are looking for.
Gas Networks Ireland recommences all outdoor meter and project works
On June 29th Gas Networks Ireland recommenced all outdoor activities and new connections, in line with Phase Three of the Government’s ‘Roadmap for Opening Society and Business’.
All external installations, new connections, meter readings, replacements and unlocks have recommenced, as well as road reinstatements, infrastructure improvement and maintenance projects, and construction projects including Compressed Natural Gas (CNG) stations.
For more information, please click here.
Submit your meter reading online
On 29th June, Gas Networks Ireland recommenced all outdoor activities, including meter readings, in line with Phase Three of the Government’s ‘Roadmap for Opening Society and Business’. In late July, following extensive risk assessments, we recommenced indoor meter readings.
We want to make things easier for you. Submit your meter reading online via the link below or by calling our dedicated Dial-A-Read line on 1850 427 732.
You can keep up-to-date with our latest media releases here.
Gas Pay As You Go customers
You can top up your credit in any shop displaying the Payzone, An Post or PostPoint sign*.
Credit cannot be bought over the phone or online. We recommend keeping your gas meter topped up given the current situation.
Please note your Pay As You Go gas card can be topped up by another person on your behalf, once they have access to it.
Our video below will guide you through the process of adding credit to your meter. You can also find more information on our Pay As You Go meter page.
*Please check your local outlet is still operating as normal before travelling.
CRU lifts Covid-19 supports
On June 29th the Commission for Regulation of Utilities ended several of its Covid-19 support programmes in line with Phase Three of the Government’s ‘Roadmap for Opening Society and Business’.
Pay As You Go (PAYG) Emergency Credit has reverted back to the normal value of €10, having been increased temporarily to €100 to support vulnerable customers who could not get to a retail outlet to top up during lockdown.
For more information click here.