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Covid-19: Important information

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Meter reading

Pay As You Go

Media releases

FAQs

Covid-19 plan

As the operator of Ireland’s gas network, we want to reassure you that your gas supply is secure and you can continue to use gas as you always have.

Ireland’s gas network is one of the most modern and safe gas networks in the world, and irrespective of which energy provider you use, gas supply will continue in the weeks and months ahead.

We have robust and tested procedures in place to maintain security of gas supply to our customers and to ensure that staff and customer welfare is protected.

Emergency Services and Customer Services for the elderly and vulnerable

Emergency services

There is no change at all to our emergency services. 
If you smell gas please call our emergency line on 1800 20 50 50.
In the event of issues connecting to 1800 numbers please ring 01 920 5050.

Customer services for the elderly and vulnerable

Our Customer Care team remain available to help you on 1800 464 464.
In the event of issues connecting to 1800 numbers please ring 066 710 7334.

If you have a general enquiry, you can contact us below. Alternatively, you can visit our FAQ page where you may find the answers you are looking for.

Contact us

Submit your meter reading online

In line with the easing of restrictions and following our own extensive risk assessment, both indoor and outdoor gas meter readings are taking place.  
 
We have adopted a risk-based assessment at all times to determine what work will be undertaken at each phase of the reopening in order to protect the health and safety of our staff, customers and the general public. Our meter readers will always adhere to health and safety guidelines and have been issued with PPE.
 
We thank all our customers for their patience during the lockdown and want to reassure you that indoor meters will not be read if you do not want to proceed for any reason or if we are made aware of any vulnerable customer occupying the premises.
 
If you would like to submit a meter reading, please do so online at www.gasnetworks.ie/meter or by phoning our Dial-A-Read line on 1800 42 77 32.

You can keep up-to-date with our latest media releases here.

Media releases

Gas Pay As You Go customers

You can top up your credit in any shop displaying the Payzone sign.

Credit cannot be bought over the phone or online. We recommend keeping your gas meter topped up given the current situation.

Please note your Pay As You Go gas card can be topped up by another person on your behalf, once they have access to it.

Our video below will guide you through the process of adding credit to your meter. You can also find more information on our Pay As You Go meter page.

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Covid-19 FAQs

As the operator of Ireland’s gas network, we want to reassure you that your gas supply is secure and you can continue to use gas as you always have.
 
Ireland’s gas network is one of the most modern and safe gas networks in the world, and irrespective of which energy provider you use, gas will continue to flow in the weeks and months ahead.
 
We have robust and tested procedures in place to maintain security of gas supply to our customers and to ensure that staff and customer welfare is protected.
 
Throughout this pandemic, we have and are continuing to implement the recommendations and guidelines from the HSE and Irish Government to minimise the spread of the Covid-19 virus, and are in frequent contact with relevant Government Departments to ensure that the Government is kept fully up to date on our activities.
 
We have adopted a risk-based approach to our phased recovery programme to determine what work will be undertaken at each phase of the reopening roadmap in order to protect the health and safety of our staff, suppliers, customers and the general public.
You will experience no change to your existing gas supply.
 
In line with the easing of restrictions and following our own extensive risk assessment, both indoor and outdoor gas meter readings are taking place.  
 
We have adopted a risk-based assessment at all times to determine what work will be undertaken at each phase of the reopening in order to protect the health and safety of our staff, customers and the general public. Our meter readers will always adhere to health and safety guidelines and have been issued with PPE.
 
We thank all our customers for their patience during the lockdown and want to reassure you that indoor meters will not be read if you do not want to proceed for any reason or if we are made aware of any vulnerable customer occupying the premises.
 
If you would like to submit a meter reading, please do so online at www.gasnetworks.ie/meter or by phoning our Dial-A-Read line on 1800 42 77 32.
 
All Gas Networks Ireland emergency services continue to operate as normal. If you smell gas at home or on the street, please call 1800 20 50 50 immediately.

Yes.

Ireland’s gas network is one of the most modern and safe gas networks in the world, and irrespective of which energy provider you use, gas supply will continue in the weeks and months ahead.

We have robust and tested procedures in place to maintain security of gas supply to our customers and to ensure that staff and customer welfare is protected.

If you have an issue with your gas supply, you should call us at 1800 464 464. We will endeavour to solve the issue as quickly as possible.

In line with the easing of restrictions and following our own extensive risk assessment, both indoor and outdoor gas meter readings are taking place.  
 
We have adopted a risk-based assessment at all times to determine what work will be undertaken at each phase of the reopening in order to protect the health and safety of our staff, customers and the general public. Our meter readers will always adhere to health and safety guidelines and have been issued with PPE.
 
We thank all our customers for their patience during the lockdown and want to reassure you that indoor meters will not be read if you do not want to proceed for any reason or if we are made aware of any vulnerable customer occupying the premises.
 
If you would like to submit a meter reading, please do so online at www.gasnetworks.ie/meter or by phoning our Dial-A-Read line on 1800 42 77 32.
Your Pay As You Go gas card can be topped up by another person on your behalf, once they have access to it.
 
Credit can be bought in any shop displaying the Payzone sign. Credit cannot be bought over the phone or online. We recommend keeping your gas meter topped up given the current situation.
 

If your carbon monoxide alarm goes off, take action:

  • Open doors and windows to ventilate the area
  • Stop using/turn off any fuel-burning appliances immediately
  • Get everyone out into fresh air
  • Call the Carbon Monoxide Awareness Line on 1800 898 989

If you smell gas remove yourself from the area of the leak, call our 24-Hour Emergency Service immediately on 1800 20 50 50 no matter who your gas supplier is and follow the steps below. If you can’t get through, dial 999 / 112.

  • Ensure gas appliances are turned off and have not been left on and unlit
  • Don’t smoke or use naked flame
  • Don’t unplug or switch anything electrical on or off
  • Open windows and doors
  • If the smell persists turn off the gas at the meter, see our guide here