Gas expertise this winter
We know this winter presents a host of energy challenges. As the operator of Ireland’s gas network, we’ve the expertise to put your mind at ease on that front. From questions around the gas supply to our emergency support, let’s look at some of your pressing concerns.
How we're helping
What does the energy crisis mean for vulnerable customers?
We will never disconnect a registered vulnerable customer in winter months unless it is for a specific safety reason. In order to benefit from the special services we offer, you must first register your name on the Special Services Register. Find out more about who qualifies here.
What can Gas Networks Ireland assist me with this winter?
The services we provide include safety and emergency response, pipeline service laying and modification, and meter installations/alterations. We are committed to providing excellent service - we are here 24 hours a day, 365 days a year. Find out more about our customer service commitments here.
Whatever the weather
If there is an electricity power cut what do I need to know?
For more information on what to do in the event of an electricity power cut you can visit ESB Networks 'Be Prepared' page.
Who do I contact in a natural gas emergency?
What do I need to know in severe weather?
Some of the most common queries we receive about severe weather include concerns about Pay As You Go meters and using your gas central heating system where water pipes have frozen or water supply has been cut-off. If you're affected by severe weather you can find advice here.
Get more from gas
What are the benefits of a boiler servicing?
Servicing your gas boiler once a year will make sure it runs more efficiently. This could save on heating costs during the colder months and ensure that your boiler is operating safely. Find out more about boiler servicing here.
How can meter readings impact my bills?
Estimated bills are based on your previous readings, submitting an accurate meter reading before your bill is due, will ensure you pay for what you have used. Find out about how to submit a meter reading here.
Get further advice
What about other energy tips?
What's the latest on customer protection?
How do I switch my energy supplier?
The Commission for Energy Regulation has published information on how to change your energy supplier, it’s easy and may save you money. While you are looking check out www.switcher.ie or www.bonkers.ie.
More information about gas
The Corrib gas field currently supplies about a quarter of Ireland’s gas demand, with the remainder coming from Great Britain. Great Britain's gas supply is highly diversified with the majority coming from the North Sea and Norway.
Over 720,000 Irish homes and businesses trust Ireland’s gas network to provide efficient and reliable energy.
The gas network is the cornerstone of Ireland’s energy system, securely supplying more than 30% of Ireland’s total energy, including almost 50% of the country’s electricity generation.
We are working towards decarbonising the gas network with renewable gases such as biomethane and green hydrogen.