Gas expertise this winter

We know this winter presents a host of energy challenges. As the operator of Ireland’s gas network, we’ve the expertise to put your mind at ease on that front. From questions around the gas supply to our emergency support, let’s look at some of your pressing concerns.

How we're helping

We will never disconnect a registered vulnerable customer in winter months unless it is for a specific safety reason. In order to benefit from the special services we offer, you must first register your name on the Special Services Register. Find out more about who qualifies here.

The services we provide include safety and emergency response, pipeline service laying and modification, and meter installations/alterations. We are committed to providing excellent service - we are here 24 hours a day, 365 days a year. Find out more about our customer service commitments here.

Whatever the weather

1. Avoid the risk of carbon monoxide poisoning

Never use an indoor cooking appliance to try and heat a room.

If you’re lighting a fire in the grate, make sure your chimney has been swept and isn’t blocked and ensure the room is properly ventilated. Be aware of the symptoms of carbon monoxide poisoning, test your alarms and find out more information on www.carbonmonoxide.ie.

2. Gas appliances may be affected during an electricity power cut

During a power cut, gas supplies and your gas meter should continue to operate as normal. Gas appliances, however, may be affected. If the boiler or other appliances are not working after power has been restored and cannot be reset, please contact a Registered Gas Installer – you’ll find one on rgi.ie/.

Although they operate by burning gas, most gas appliances rely on mains electricity for items such as pumps, fans, electronic controls and so on, so in the event of a power outage they may not operate until the power is restored.

3. 'Be Prepared' for a power outage.

For more information on what to do in the event of an electricity power cut you can visit ESB Networks 'Be Prepared' page.

We’re here 24 hours a day, 365 days a year to answer emergency calls. If you smell gas at home or on the street, call 1800 20 50 50 immediately.

Some of the most common queries we receive about severe weather include concerns about Pay As You Go meters and using your gas central heating system where water pipes have frozen or water supply has been cut-off. If you're affected by severe weather you can find advice here.

If you experience frozen pipes and are concerned about using your natural gas central heating system or appliances, please see the advice here. Alternatively you can contact a Registered Gas Installer.

Get more from gas

Servicing your gas boiler once a year will make sure it runs more efficiently. This could save on heating costs during the colder months and ensure that your boiler is operating safely. Find out more about boiler servicing here.

Estimated bills are based on your previous readings, submitting an accurate meter reading before your bill is due, will ensure you pay for what you have used. Find out about how to submit a meter reading here.

Get further advice

Reduce your energy usage by considering turning down your thermostat and how and when you use larger appliances. Find out more about the tips and supports available here.

The Commission for Energy Regulation has published information on how to change your energy supplier, it’s easy and may save you money. While you are looking check out www.switcher.ie or www.bonkers.ie.

More information about gas

The Corrib gas field currently supplies about a quarter of Ireland’s gas demand, with the remainder coming from Great Britain. Great Britain's gas supply is highly diversified with the majority coming from the North Sea and Norway.
Over 720,000 Irish homes and businesses trust Ireland’s gas network to provide efficient and reliable energy.

The gas network is the cornerstone of Ireland’s energy system, securely supplying more than 30% of Ireland’s total energy, including almost 50% of the country’s electricity generation.
We are working towards decarbonising the gas network with renewable gases such as biomethane and green hydrogen.