Advice for customers during severe weather
Some of the most common queries include:
Pay As You Go Emergency Credit: once the credit on the meter drops to a low level you may be offered ‘Emergency Credit’. This can be borrowed until you can buy some more credit. When you want to use your Emergency Credit, insert your Gas Card into the meter. When the Emergency Credit is offered, you can accept it by pressing the red Button A. Further details can be found on page 5 of the Pay As You Go Gas Meter Guide.
- If you are experiencing issues with your Pay As You Go meter you can find additional information here.
- Can I use my gas central heating system where water pipes have frozen?
- Can I use my gas central heating system where the water supply has been cut off?
- If your heating or gas appliances are not working please contact a Registered Gas Installer. For more information visit rgi.ie.
If an appointment needs to be re-scheduled due to a severe weather event information will be shared via directs calls or texts from our Customer Care team.
Read more in our gas safety advice section.
In the event of a power cut, please note the following safety advice:
Avoid the risk of carbon monoxide poisoning
Never run generators or other petrol or diesel equipment indoors, under cover or close to access points in the property such as doors, windows or ventilation points.
Never use barbeques, patio heaters or other outdoor fuel burning equipment indoors or under cover. If your power is off, it might be tempting to find alternative means of cooking and heating, but these appliances can produce large amounts of carbon monoxide and should only ever be used outdoors in a well-ventilated area.
Never use an indoor cooking appliance to try and heat a room.
If you’re lighting a fire in the grate, make sure your chimney has been swept and isn’t blocked and ensure the room is properly ventilated.
Gas appliances may be affected during a power cut
During a power cut, gas supplies and your gas meter should continue to operate as normal. Gas appliances, however, may be affected.
If the boiler or other appliances are not working after power has been restored and cannot be reset, please contact a Registered Gas Installer – you’ll find one on rgi.ie.
If you cannot find the information you are looking for, please email our Customer Care team at email@example.com or call us on 1800 464 464.