Flooding: For helpful advice on what to do in the event of flooding – Read more Here
Emergency Credit: Once the credit on the meter drops to a low level you may be offered ‘Emergency Credit’. This can be borrowed until you can buy some more credit. When you want to use your Emergency Credit, insert your Gas Card into the meter. When the Emergency Credit is offered, you can accept it by pressing the red Button A. Further details can be found on page 5 of the PPM User guide.
Updates in relation to the potential re-scheduling of appointments, will be shared via directs calls or texts from our Customer Care team.
Further updates will be posted here and also via our social media channels Twitter @GasNetIrl and Facebook.
Read more in our natural gas safety advice section.
If you cannot find the information you are looking for, please email our contact our customer care team firstname.lastname@example.org who will respond to you.