Advice for customers during severe weather

Some of the most common queries include:

  • Flooding: For helpful advice on what to do in the event of flooding – Read more Here

  • Emergency Credit: Once the credit on the meter drops to a low level you may be offered ‘Emergency Credit’. This can be borrowed until you can buy some more credit. When you want to use your Emergency Credit, insert your Gas Card into the meter. When the Emergency Credit is offered, you can accept it by pressing the red Button A. Further details can be found on page 5 of the PPM User guide.

  • If you are experiencing issues with your prepayment meter you can find additional information here.
  • Can I use my gas central heating system where water pipes have frozen?
  • Can I use my gas central heating system where the water supply has been cut off?
  • If your heating or gas appliances are not working please contact a Registered Gas Installer on 1800 454 454 or

Updates in relation to the potential re-scheduling of appointments, will be shared via directs calls or texts from our Customer Care team. 

Further updates will be posted here and also via our social media channels Twitter @GasNetIrl and Facebook. 

Read more in our natural gas safety advice section.

Contact us

If you cannot find the information you are looking for, please email our contact our customer care team who will respond to you.