Advice for customers during severe weather
Some of the most common queries include:
Emergency Credit: Once the credit on the meter drops to a low level you may be offered ‘Emergency Credit’. This can be borrowed until you can buy some more credit. When you want to use your Emergency Credit, insert your Gas Card into the meter. When the Emergency Credit is offered, you can accept it by pressing the red Button A. Further details can be found on page 5 of the Pay As You Go Gas Meter Guide.
- If you are experiencing issues with your Pay As You Go meter you can find additional information here.
- Can I use my gas central heating system where water pipes have frozen?
- Can I use my gas central heating system where the water supply has been cut off?
- If your heating or gas appliances are not working please contact a Registered Gas Installer. For more information visit www.rgii.ie
Updates in relation to the potential re-scheduling of appointments, will be shared via directs calls or texts from our Customer Care team.
Read more in our natural gas safety advice section.
If you cannot find the information you are looking for, please email our contact our customer care team firstname.lastname@example.org who will respond to you.