Meter services

Need a meter key, to find out about charges, or to arrange your own groundwork?

Meter key request

You need a meter box key to in order to open your meter box door.  If you have lost or mislaid your meter key you can request a new key by filling out our online form. We will then send you a new meter key in the post. You can also request a meter key by calling us on 1800 464 464 or emailing

Services and charges

Our estimator will highlight the options available to you, and the cost involved, following a site visit. We carry out many activities for our customers and gas suppliers. For full details on the charges of these services please download our Siteworks Charging Document:

Arranging your own ground work

You can reduce the cost of altering your service pipe or moving your meter if you choose to arrange your own ground works. Our self trenching guide will assist you prepare trenches before we arrive on site: