Introduction
Gas Networks Ireland is committed to making its website accessible, in accordance with European Union (Accessibility Requirements of Products and Services) Regulations 2023.
This accessibility statement applies to https://www.gasnetworks.ie/
This website is designed to comply with the technical standard for websites and mobile apps, EN 301 549 v.3.2.1. This closely follows level ‘AA’ of the Web Content Accessibility Guidelines 2.1 level AA.
Compliance status
This website is partially compliant with technical standard EN 301 549 v.3.2.1 and the Web Content Accessibility Guidelines 2.1 level AA. See ‘Non-accessible content’ for more details.
Gas Networks Ireland is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.
We are currently working with Vially and Vision Ireland to ensure we meet accessibility standards. We are continually improving the user experience for everyone and adhering to the required accessibility standards.
The Web Content Accessibility Guidelines (WCAG 2.1) defines requirements for designers and developers to improve accessibility for people with disabilities.
Preparation of this Accessibility Statement
The Statement is based on a combination of manual and automated accessibility testing, using multiple platforms;
- Windows (JAWS, NVDA),
- Mac (VoiceOver),
- iOS (VoiceOver) and Android (TalkBack) and their native accessibility tools.
A detailed issue log was created to measure against WCAG 2.1 standards. These issues were presented to the development team who are amending these issues and bringing the website in to WCAG 2.1 AA compliance.
This statement was prepared in part by Vially.
The statement was last reviewed in May 2026.
Non-accessible content
Despite our best efforts to ensure the accessibility of this website, we are aware of some limitations, which we are working to fix. Below is a description of known limitations and potential solutions. Please contact us if you encounter an issue not listed below.
Known limitations for this website:
Keyboard/Screen reader navigation is not accessible on parts of the website.
Images – Some images do not have contextual alternative text.
Forms – Some forms do not have accessible error validation and focus.
Videos – Some videos do not contain accessible captions and other media alternatives.
Colour Contrast – Some pages on this website feature elements that have a low contrast ratio against the page background. Some pages also have invisible interactable elements in the programmatically determinable focus order.
Moving Content – Some moving, blinking or auto-scrolling content across our platforms does not contain alternative functionality.
Link Text, Buttons & Graphical Elements – Not all links, buttons and graphical elements such as icons have clear labels.
Correctly structured content with good heading usage – Not all webpages have logical heading structures.
Cross operating system compatibility – has not yet been implemented in every section.
Mobile navigation – along with cross operating system compatibility, once CSS has been updated, we will audit for mobile navigation and ease of use for screen readers.
Third-party content – there are areas of our website controlled by third-party companies, such as cookies. These are not funded by, developed, or controlled by Gas Networks Ireland.
Feedback and contact information
We're here to offer additional support to those who may need it. We have a dedicated Accessibility Officer who can provide assistance or guidance for people with a disability.
If you would like to provide feedback on any aspect of our website's accessibility, please contact our Accessibility Officer.
Marie Lyster,
Accessibility Officer,
Gas Networks Ireland,
Networks Services Centre,
St. Margarets Road,
Finglas, Dublin 11,
D11 Y895
Tel: 01 892 6000
Email: accessofficer@gasnetworks.ie
Redress and complaints
If you are not happy with the result of your complaint to Gas Networks Ireland’s Access Officer, you can refer to the Office of the Ombudsman for consideration under the Disability Act. Here is the contact information and guidance on making a complaint from the Office of the Ombudsman.
You may also refer your complaint to the Workplace Relations Commission for consideration under the Equal Status Act. Here is the contact information and advice on making a complaint under the Equal Status Act.