What to do if you smell gas
If you smell gas call Gas Networks Ireland 24 hour emergency line immediately on 1800 20 50 50 and follow the steps below.
Don't assume somebody else has reported the smell.
- Ensure gas appliances are turned off and have not been left on and unlit
- Don't smoke, vape or use a naked flame
- Don't unplug or switch anything electrical on or off
- Open windows and doors
- If the smell persists turn off the gas at the meter, see our guide here
- Call our 24 hour Emergency Line on 1800 20 50 50 no matter who your gas supplier is.
- If you can't get through, dial 999 / 112
- Don't use a phone in the immediate area of the leak, use a neighbour's or call from outside.
In the interests of public safety all emergency calls are recorded.
If you experience any difficulty getting through to our 1800 numbers, or you're calling from outside the Republic of Ireland, please use the following numbers:
If you smell gas call: +353 (0) 1 920 5050
For Customer Care call: +353 (0) 66 710 7334
Wheelie bins
There have been a number of incidents where wheelie bins have been maliciously set on fire and have subsequently damaged the gas meter installations. Gas Networks Ireland offers the following advice for public and private premises:
- Where possible, do not store waste materials or wheelie bins on or adjacent to the gas meter insulation as this increases the potential fire risk if the waste material were to be ignited.
Please consider:
- Storing waste or bins at a place away from the gas meter installation.
- Keeping waste and/or bins in a secure area.
- Restricting movement of wheelie bins so that they cannot be placed adjacent to the gas installation.
Please try and keep your gas meter installation unobstructed and freely accessible. Prune any overgrown bushes or shrubs that may restrict access. This is particularly important for safety as speedy access to the meter installation can be crucial in the event of a gas leak.
It is also important that meter readers can gain access to read the meter when they call. This will ensure that any bills issued by your gas supplier are accurate and based on actual readings, instead of estimated reads which are generated if a meter is inaccessible.