Our stakeholder engagement strategy
Our engagement helps us shape a resilient and inclusive energy network that reflects the needs of our customers, communities, and partners. As we transition to a net zero carbon future, we are committed to embedding stakeholder insights into our planning and operations to ensure we deliver value for all.
Our stakeholder engagement approach
Our stakeholder engagement approach is based on AA100SES.
We use a structured five-step approach to stakeholder engagement. This ensures we identify the right stakeholders, plan meaningful interactions, execute inclusive engagements, integrate feedback into our decisions, and continuously monitor and improve our efforts.
External inputs
- Stakeholder understanding sought
- Surveys e.g. Shipper / Supplier surveys, one and one meetings, collaboration etc.
Initiatives
- External accountability: desired outcomes, planned engagements, success metrics
- Internal responsibility: clear ownership, quarterly targets / monitoring
The results of these processes is distilled into the Gas Networks Ireland Stakeholder Plan.
Stakeholder Engagement PlanMeasuring stakeholder engagement success
In 2025, through our published Stakeholder Engagement Plan, we measure success through defined outcomes aligned with our four strategic objectives. These include customer satisfaction scores, stakeholder feedback, participation rates in consultations, and the implementation of stakeholder-informed initiatives.
Resilient energy network
We aim to maintain a safe and reliable network while enabling the transition to renewable gases. Our focus areas include safety, new asset delivery, network evolution, and energy security.
Sustainable energy services
We are committed to delivering renewable gases at scale and supporting our customers through the energy transition. We strive to enhance customer experience and ensure accessibility for all.
Integrated energy system
We are preparing for a future where gas and electricity systems work together seamlessly. Through collaboration, we aim to deliver efficient, decarbonised energy solutions.
Excellence in operations
We pursue innovation and sustainability in everything we do. From research partnerships to biodiversity initiatives, we are building a future-ready network that supports communities and the environment.
Pathway to a Net Zero Carbon Network
The strategic importance of stakeholder engagement in achieving the Pathway to a Net Zero Carbon Network.
Our journey to a fully decarbonised gas network by 2045 depends on meaningful collaboration. We know that innovation alone is not enough. We must work hand in hand with stakeholders to ensure our plans are practical, inclusive, and aligned with national climate goals. Through engagement, we build trust, gather critical insights, and ensure our strategy reflects the shared ambition for a cleaner, more secure energy future.
Our stakeholders
We engage with a wide and diverse range of stakeholders, as illustrated in our Stakeholder Wheel. This includes customers, government departments, regulators, local authorities, emergency services, suppliers, academic institutions, community groups, and EU policy makers. We update our stakeholder mapping annually to ensure we reflect emerging priorities and maintain inclusive engagement practices.
Public consultations and feedback opportunities
Upcoming consultations
In 2025, we will hold consultations on the Core Flexibility Report, Hydrogen Programme, Tariff Development, Gas Quality, and support for vulnerable customers.
How stakeholder input influences decisions
We use stakeholder feedback to shape our strategies, improve services, and ensure our plans reflect the needs of those we serve. Every consultation is an opportunity to co-create the future of our energy system.
Core Flexibility Report
The purpose of this webinar is to:
- Introduce the Core Flexibility Report
- Present the process of adaptive planning and Gas Networks Ireland's approach for the development of the first iteration and longer term road map
- Invite feedback and address questions from stakeholders on questionnaires circulated to date.
