How to turn your gas supply on and off
Follow our step-by-step guide to safely turning off your gas supply at the meter
If you experience any difficulty getting through to our 1850 numbers please use the following numbers:
If you smell gas call: 01 920 5050
For Customer Care call: 066 710 7342
How to turn off your gas supply at the meter
The gas safety shut-off valve is located at your meter. If your meter is not located outside in a meter box, other common locations include:
Under the stairs
Beneath the kitchen sink
In the garage
Steps for turning gas off
Ensure that all your gas appliances and pilot lights are turned off. Do not attempt to turn off the gas supply at the meter until your natural gas appliances are turned off.
Go to your meter. Locate the gas safety shut-off valve at your gas meter and turn it to the 'off' position. It is off when the lever is at a right angle to the pipe. If the gas safety shut-off valve is hard to reach or will not operate, contact Gas Networks Ireland on 1850 200 694.
Always exercise caution when turning your gas supply on or off.
Do not attempt to turn your gas on if the gas supply has been off for a long period of time. Have a Registered Gas Installer inspect the supply first.
If you have had improvement work done to your home that may have affected the gas supply have a Registered Gas Installer inspect the supply first before turning it on.
Steps for turning gas back on
Ensure that all your gas appliances and pilot lights are turned off.
Return the gas safety shut-off valve at the gas meter to the 'on' position (12 o'clock position). It is on when the lever is in line with the pipe.
Re-light any pilot lights by following the appliance manufacturer's instructions.
Accessing your meter
If you require a meter box key, fill in the request form online or call us on 1850 200 694 to have one sent out. Your Declaration of Conformance contains important safety information including the location of your safety shut off valve for use in the event of a domestic emergency or gas leakage.