Cookie Policy

What is a Cookie

A cookie is the term given to a small text file that may be stored on your computer or mobile device, and which contains data related to a website you visit. It may allow a website to “remember” your actions or preferences over a period of time, or it may contain data related to the function or delivery of the site.

Cookies can be set by the owner of the website or in some cases by third party service which the website owner allows to present other information, run content or provide other functionality such as analytics.

How do we use Cookie?

Our websites use cookies for various purposes such as enabling website functionality, to understand the performance of our site, and, to give you a more personalised web experience. The purpose of this Cookies Policy is to enable you to be able to make a more informed choice with regard to the cookies Gas Networks Ireland uses.

When you visit www.gasnetworks.ie we store or retrieve information on your browser, in the form of cookies. The different categories of cookies below will give you more information on the types of cookies we use, and you can choose to opt in or out of these cookies.

In order to better explain the different categories of cookies we have grouped then hereunder into 4 headings:

Strictly necessary cookies (also known as Functional Cookies)

These cookies are necessary for you to move around the website and so cannot be disabled. These cookies help to improve your experience and help us improve our information and services to you. All information these cookies collect is aggregated and anonymous. These are session only cookies, which means they end when you close out of our site.

Here are some examples of how these cookies may be used:

  • Enable you to login to your online account
  • Allow you to watch a video
  • Remember your progress through a form

Functionality that is strictly necessary for services that are explicitly requested by the user for their session as per Regulation 5(5), SI 336 of 2011 (the ePrivacy Regulations). This website uses session cookies. Session cookies are used to deliver the basic functions of a website i.e. to allow pages to remember technical changes or selections you may make between pages. Session cookies are temporary cookies and are generally erased when you close your browser.

Functional Cookies Used on www.gasnetworks.ie

Roxen

Roxen cookies are used for the operation of the Gas Networks Ireland website. The Roxen content management system (CMS) allows Gas Networks Ireland to operate and update the www.gasnetworks.ie website.

OAM

OAM cookies are used for the server load balancing system. A load balancer ensures traffic is distributed across multiple servers so that www.gasnetworks.ie runs smoothly for website visitors. They also prevent the website from crashing.

ArcGIS

ArcGIS is a geographic information system (GIS) for working with maps and geographic information. The ArcGIS load balancer cookies ensure the www.gasnetworks.ie online mapping system, used for online gas connections and the Dial Before You Dig Online service, functions correctly.

Chat Api

Cookies required for the webchat functionality on www.gasnetworks.ie. These cookies are required to allow website visitors to contact the Gas Networks Ireland Customer Care team through the online webchat service.

Analytics Cookies

Analytics cookies are used to measure how users use a website, for example how long they spend on each page, how they navigate a website and what content they engage with and for how long. They are also used to distinguish between users and to measure return visits to a website. So-called ‘first party’ analytics are used only by the website controller, or a processor acting on its behalf, to measure this engagement

What Analytics do we use?

1st Party / Google Analytics

Google Analytics cookies help us improve our websites and online services. These cookies gather information about how our sites are used. These cookies are anonymous – they don't collect information that identifies a visitor.

Here are some examples of how these cookies may be used

  • Provide statistics on website use and how people got to the site
  • Show us which pages visitors go to most often
  • Identify pages with errors

Third Party Analytics

Third-party analytics cookies are used by parties other than the controller and that allow us to analyse website use and make improvements. They allow us to test new pages and evaluate their effectiveness. They make sure we deliver the most relevant information to you and keep improving your experience.

Here are some examples of how these cookies may be used:

  • Help us improve the website by highlighting patterns
  • Identify what people visiting the website are interested in

Hot Jar

Hot Jar is a tool that allows Gas Networks Ireland to track website behaviour through tools such as heat maps (maps of individual web pages to see what website visitors click on). This data is anonymised and combined to give an overall view of website activity.

Qualaroo

Qualaroo is a tool that allows Gas Networks Ireland to conduct surveys for website visitors on individual webpages. The surveys collect feedback on whether or not the visitor was able to find the information they were looking for.

YouTube

YouTube cookies keep statistics of what videos from YouTube the user has seen. They also try to estimate the users' bandwidth on pages with integrated YouTube videos.

Marketing

Cookies used to compile data on an advertising campaigns. They can also be used to show you more relevant ads. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They identify your browser, how frequently you visit our sites, how the website is found and which pages are most viewed. If you opt out of these cookies, you will experience less targeted advertising.

Here are some examples of how these cookies may be used:

  • Measure the effectiveness of an advertising campaign
  • Limit the number of times you see an advertisement
  • A guide to behavioral advertising and online privacy has been compiled by the internet advertising industry and can be found at www.youronlinechoices.eu.

Facebook

Facebook cookies are used to compile data on Gas Networks Ireland advertising campaigns. They can also be used to show you more relevant ads.

Google

Google cookies are used to compile data on Gas Networks Ireland advertising campaigns. They can also be used to show you more relevant ads.

How to manage your cookies

Different browsers make different controls available to you and so we provide links below to popular manufacturers' instructions on how you can do this. Generally, your browser will offer you the choice to accept, refuse or delete cookies at all times, or those from providers that website owners use ("third party cookies"), or those from specific websites.

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

You can manage your cookies for this website here.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our websites again.

Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority the Data Protection Authority

Revisions to privacy policy & cookie policy

Gas Networks Ireland may revise the privacy policy and cookie policy from time to time. Changes to the privacy policy and cookie policy will be posted here so you should periodically check this page to review the most recent policy.

If you have any questions about this privacy policy or the cookie policy, the practices of this Site, or your dealings with this site, you can contact: Gas Networks Ireland, Gasworks Road, Cork, T12 RX96 Tel. 353 21 4534000 or networksinfo@gasnetworks.ie