Contact us
If you smell gas call: 1800 20 50 50
Customer care: 1800 464 464
If you smell gas
If you smell gas call Gas Networks Ireland 24 hour emergency line immediately on 1800 20 50 50. Don't assume somebody else has reported the smell.
For general customer enquiries contact us on 1800 464 464.
Other safety phone lines
Carbon monoxide
For further information on Carbon Monoxide or to arrange for a safety inspection please call: 1800 89 89 89
Phone lines are open Monday - Friday 08:00 - 20:00 and Saturday 09:00 - 17:30
Dial Before You Dig
Before you carry out any ground works, you need to make sure to check for the location of gas mains. Call our Dial Before You Dig service: 1800 427 747. You can also email us on dig@gasnetworks.ie or use our Dial Before You Dig Online service.
Phone lines are open Monday - Friday 09:00 - 17:30
Geographical information systems (GIS)
If you need an extract of our GIS dataset, please email gis_information@gasnetworks.ie
Customer care phone lines
General customer and gas network enquiries
Email: networksinfo@gasnetworks.ie
Phone: 1800 464 464
Phone from overseas: +353 66 7107334
Phone lines are open from Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 17.30
X (Twitter): @GasNetIrl
Age-friendly service
Customers over the age of 66 years can utilise this dedicated service if they require additional care and technical support.
Phone: 1800 628 427
Phone lines are open Monday to Friday from 10:00 to 16:30
Business customers
Businesslink is our dedicated service for all business customers, specialising in Gas Networks Ireland's Industrial Commercial processes, SME and Large IC Connections and Residential Developments.
Email: businesslink@gasnetworks.ie
Phone: 1800 411 511
Phone lines are open from Monday to Friday from 09:00 to 17:30
Submit a meter reading
Visit our online meter reading page
Phone: 1800 427 732 our Dial-A-Read 24-hour automated service
Submit online meter reading
Our customer commitment
We continuously seek to improve the levels of service that we provide on a daily basis to our customers. We aim to achieve service excellence in all aspects of our business. Our customer charter provides assurances to our customers of our dedication to these commitments, and benchmarks the performance standards that we strive to achieve.
Learn more about our commitment to our customersSpecial Service Registered customers
We are committed to providing the best customer service possible for all our customers, and in particular, we make specific provisions for those who require special services. Gas Networks Ireland will never disconnect during winter months, the gas supply of a customer registered on the Special Services Register unless it is for a specific safety reason.
Learn more
How to make a complaint
Please use the process outlined in our 'How to make a complaint' page if you wish to make a complaint about any of the services provided by Gas Networks Ireland.
Learn moreBusiness customers
Businesslink is our dedicated service for all business customers, specialising in Gas Networks Ireland's Industrial Commercial processes, SME and Large IC Connections and Residential Developments.
Contact the Businesslink teamCustomer FAQs
If you are interested in connecting your home to natural gas check our connection map. Or, you can contact our Customer Care team on 1800 464 464 or email networksinfo@gasnetworks.ie, and we can discuss further with you.
What is the cost for a gas connection?
| Type of connection | Description | Length of service | Cost | Further information |
| Existing property | The gas network runs adjacent to the property | Up to 15 metres | €220.00 (Vat exclusive) €249.70 (Vat inclusive) | |
| Every metre over over 15m (Gas Networks Ireland trenching) | €45.21 per metre (Vat exclusive) €51.32 per metre (Vat inclusive) | A quotation will be provided. Some quotations may require a visit to the property to be connected. | ||
| Every metre over 15m (providing your own trench) | €9.66 per metre (Vat exclusive) €10.97 per metre (Vat inclusive) | A quotation will be provided. Some quotations may require a visit to the property to be connected. |
To open a gas account you need to choose and contact a gas supplier. A list of current gas suppliers is available on the Commission for Regulation of Utilities (CRU) website.
RGI stands for Registered Gas Installer. Only RGIs are legally allowed to work on domestic gas installations.
- They have at least a GID (Gas Installer Domestic) qualification or equal in gas safety which makes them competent to work on natural gas.
- They have valid insurance.
- They are on the register of RGIs and carry an ID Card with a valid date.
As part of getting connected, you will need an RGI to carry out internal works in your home. You can find RGI's for your area on the RGI website.
For any queries in relation to your bill, please contact your gas supplier. You will find their contact details on your bill or on Commission for Regulation of Utilities (CRU) website.
You can submit a reading online or over the phone using our 24-hour Dial-A-Read service. You must always quote your GPRN, which can be found on the no access card or on your bill issued by your natural gas supplier.
Phone: 1800 427 732 our 24 hour automated Dial-A-Read line
Online: Submit a meter reading
For information about meter readings, and how to submit a meter reading, please visit our meter readings webpage.
We read your meter four times a year, depending on access to your meter. This, along with two estimated readings a year helps us keep your gas bill accurate. Estimations are based on your previous meter read history and other factors such as temperature and weather patterns. If we cannot access your meter i.e. it is indoors or behind a locked gate this can also result in an estimated read.
Gascards are available at all Payzone outlets. To find an outlet for your area please visit www.payzone.ie
Please visit our move your meter webpage for information on altering or relocating your gas meter.
Please visit our Pay As You Go meter page which has information on how to resolve problems with your PAYG meter.
Gas used is measured in cubic meters or cubic feet, however, your gas supplier must bill you on the basis of energy used i.e. kiloWatt hours (kWhs). For domestic gas usage a conversion formula is used to convert cubic meters or cubic feet into kWhs. This conversion formula has been approved by the Commission for Energy Regulation. For more information see the Commission for Regulation of Utilities website. The conversion formula can vary nationwide, as it depends on the local temperature, pressure and calorific value of the gas.
For any queries in relation to your bill including conversion factor queries, please contact your gas supplier.
Gas Networks Ireland owns, operates, builds and maintains the natural gas network in Ireland. We connect all customers to the network, regardless of their supplier. When connecting to the gas network, you will need to open a gas account and register with a gas supplier. Your supplier handles billing you for your gas usage. A list of current gas suppliers is available on the Commission for Regulation of Utilities (CRU) website.
You would need to contact us if:
- You need to report a gas fault or emergency.
- You have no gas
- You are looking to get connected to the natural gas network (connect your home to natural gas)
- You need your gas meter moved
- You need pipes moved
- You need to know the location of underground pipes (Dial Before You Dig)
- You would like to submit a meter reading
- Your meter was safety locked and your RGI has removed the lock, you must contact us with the cert details (cert 3) they have provided so that we can update our system. If we do not receive the cert details from you or your RGI it may result in incorrect estimated reads being issued.
Gas bill / gas supplier enquiries
Gas Networks Ireland owns, operates, builds and maintains the gas network in Ireland. We connect all customers to the network, regardless of their gas supplier.
When connecting to the gas network, you will need to open a gas account and register with a gas supplier. Your gas supplier handles billing you for your gas usage. A list of current gas suppliers is available on the Commission for Regulation of Utilities (CRU) website. You will also find your gas suppliers contact details on your bill.
Press office
For media enquiries relating to Gas Networks Ireland please contact:
Address: Gas Networks Ireland, Gasworks Road, Cork
Gas Networks Ireland Press Office: press@gasnetworks.ie
Gas Networks Ireland PR Manager:
- Email: marie.sheehan@gasnetworks.ie
- Tel: 087 754 8968
Technical Training Centre
The role of the technical training centre is to provide specialised industry related training to employees, contractors and other relevant personnel. Training Coordinators design and deliver training programmes/courses in the Technical Training Centre to enhance and develop the technical competence level required in the organisation.
Please find contact details below for the Technical Training Centre:
Email: Technical_Training_Centre@gasnetworks.ie
Phone: 01 8926000
Address: Gas Networks Ireland, St. Margaret's Road, Finglas, Dublin 11, D11 Y895
