Gas bill queries

The difference between Gas Networks Ireland and your gas supplier

Gas Networks Ireland owns, operates, builds and maintains the natural gas network in Ireland. We connect all customers to the network, regardless of their gas supplier. We do not supply customers with gas.

When connecting to the gas network, you will need to open a gas account and register with a gas supplier. Your gas supplier bills you for your gas usage. For any queries in relation to your bill, please contact your gas supplier. 

A list of current gas suppliers is available on the Commission for Regulation of Utilities (CRU) website. You will also find your gas suppliers contact details on your bill.

How do I read my meter and submit a meter reading?

You can find more information about how to submit a meter reading on our online meter reading page. 

You can submit a reading online or over the phone using our 24-hour Dial-A-Read service. Call 1800 427 732 for our 24 hour automated Dial-A-Read line. 

You must always quote your GPRN, which can be found on the no access card or on your bill issued by your natural gas supplier.

Why wasn't my meter read? According to my bill, my usage was 'estimated'

We read your meter four times a year, depending on access to your meter.

This, along with two estimated readings a year, helps us keep your gas bill accurate.

Estimations are based on your previous meter read history and other factors such as temperature and weather patterns. If we cannot access your meter (i.e. it is indoors or behind a locked gate) this can also result in an estimated read.

What is the "standing charge" on my bill?

The standing charge is the networks charge for making gas available to your property. A reduction is not possible as it is a set charge and it does not change, it will be applied whether gas is used or not.

How is gas usage calculated?

Gas used is measured in cubic meters or cubic feet, however, your gas supplier must bill you on the basis of energy used i.e. kiloWatt hours (kWhs). 

For domestic gas usage a conversion formula is used to convert cubic meters or cubic feet into kWhs. This conversion formula has been approved by the Commission for Energy Regulation. For more information see the Commission for Regulation of Utilities website. The conversion formula can vary nationwide, as it depends on the local temperature, pressure and calorific value of the gas.

For any queries in relation to your bill including conversion factor queries, please contact your gas supplier.