Advice for customers during cold weather

Some of the most common queries include:

• Can I use my gas central heating system where water pipes have frozen?

• Can I use my gas central heating system where the water supply has been cut off?

• Flooding: For helpful advice on what to do in the event of flooding – Read more here

• If you are experiencing issues with your prepayment meter you can find additional information here.

• If your heating or gas appliances are not working please find a Registered Gas Installer on rgi.ie

In the event of severe weather, updates in relation to the potential re-scheduling of appointments, will be shared via directs calls or texts from our Customer Care team.　

Updates may be posted here and also via our social media channels Twitter @GasNetIrl and Facebook.

Read more in our natural gas safety advice section.

Contact us

If you cannot find the information you are looking for, please email our contact our customer care team networksinfo@gasnetworks.ie who will respond to you.