Advice for customers during cold weather
Some of the most common queries include:
Can I use my gas central heating system where water pipes have frozen?
Can I use my gas central heating system where the water supply has been cut off?
If you are experiencing issues with your prepayment meter you can find additional information here.
- If your heating or gas appliances are not working please find a Registered Gas Installer on rgi.ie.
If an appointment needs to be re-scheduled due to a cold weather event information will be shared via directs calls or texts from our Customer Care team.
Read more in our gas safety advice section.
If you cannot find the information you are looking for, please email our Customer Care team at email@example.com or call us on 1800 464 464.