Advice for customers during cold weather

Some of the most common queries include:

  • Can I use my gas central heating system where water pipes have frozen?

  • Can I use my gas central heating system where the water supply has been cut off?

  • Flooding: In the coming days, you may experience flooding, as the snow and ice melts. For helpful advice on what to do in the event of flooding – Read more here

  • If you are experiencing issues with your prepayment meter you can find additional information here.

  • If your heating or gas appliances are not working please contact a Registered Gas Installer on 1800 454 454 or visit

Updates in relation to the potential re-scheduling of appointments, will be shared via directs calls or texts from our Customer Care team. 

Further updates will be posted here and also via our social media channels Twitter @GasNetIrl and Facebook. 

Read more in our natural gas safety advice section.

Contact us

If you cannot find the information you are looking for, please email our contact our customer care team who will respond to you.