Estimated Gas Meter Read Issue

Frequently asked questions

An issue occurred with our estimated meter reading process between Friday 9th October and Monday 12th October. During this period, some estimated meter readings were calculated incorrectly and were higher than intended. This issue affected bills issued by gas suppliers to some customers this week.

Yes. The issue was identified and resolved in the afternoon of Monday 12th October. No further incorrect estimated meter reads were issued after this time.

We are now working with gas suppliers to ensure that affected readings are corrected and that customers are billed accurately. 

Some customers may have received a bill from their gas supplier that includes an incorrect estimated meter read. 

We are taking a number of actions to correct the issue:

  1. Providing corrected estimated meter readings to all gas suppliers. This will allow suppliers to issue updated bills based on the correct usage information.

  2. Arranging to visit each affected property to take an actual meter reading and provide this information to the relevant gas supplier.

We are working to resolve the issue. You do not need to contact us to have an estimated meter read corrected.

If you wish you can also submit your own meter reading now via our website. 

https://www.gasnetworks.ie/gas-meters/meter-reading

If you have questions about your bill, please contact your gas supplier. 

Your gas supplier will be able to advise whether you received an inaccurate estimated read. 

We have engaged with all gas suppliers and the Commission for Regulation of Utilities (CRU) through the Retail Gas Market Incident Group and are working closely with all parties to ensure affected customers are supported and billed correctly.

If you have any questions about your bill, please contact your gas supplier in the first instance. 

There are a number of ways to submit your own meter read. 

  1. You can visit the Gas Networks Ireland website: https://www.gasnetworks.ie/gas-meters/meter-reading 
  2. You can phone Gas Networks Ireland at 1800 464 464 to provide a meter read. 
  3. You can contact your gas supplier a provide a meter read.